Customer Sucess & Support Services
Ensure Success with Expert Clinical and Technical Support
InsightRX is the only precision dosing platform backed by in-house clinical pharmacists and 24/7 technical support. From protocol development to go-live and beyond, we deliver implementation, training, and education fully-aligned with your clinical practice.
Comprehensive Customer Success and Support Services
Ensuring every step of your journey is fully-supported by clinicians and scientists
The biggest strengths of InsightRX are accessibility and communication. I have never had an issue with getting ahold of someone for help or with bringing up recommendations, comments, or concerns. The vendor is very user-friendly across the board operationally or clinically.
- KLAS Spotlight Report, Pharmacy Analyst/coordinator
Your trusted clinical partner, every step of the way
In-house clinical pharmacists become an extension of your team — providing expert guidance tailored to your unique workflows and patient needs. From collaborative protocol development to live training and ongoing consults, specialists are here to ensure your success beyond just software.
Onboarding designed for confidence and speed
Adopting new technology shouldn’t slow you down. We deliver a comprehensive onboarding experience — including tailored training sessions, competency checks, and easily accessible resources — so your team feels confident and empowered from day one.
Customer support that puts your team first
InsightRX is your strategic partner, delivering expert clinical perspective in alongside 24/7 technical support — all aligned with your patient goals. Our teams work closely with yours to anticipate issues and help your team optimize your patient care.
The biggest strengths of InsightRX are accessibility and communication. I have never had an issue with getting ahold of someone for help or with bringing up recommendations, comments, or concerns. The vendor is very user-friendly across the board operationally or clinically.
- KLAS Spotlight Report, Pharmacy Analyst/coordinator
Additional Information
Learn more about our products and services:
Utilize the Gold-Standard in Bayesian MIPD
Individualize therapy with Bayesian dosing support that adapts to each patient. InsightRX Nova clinical decision software helps you personalize doses at the point of care, reaching therapeutic targets faster and helping clinicians proactively reduce adverse drug events.
Leverage Fully-Validated Drug Modules
Enhance dosing precision with InsightRX’s extensive library of pharmacokinetic and pharmacodynamic drug modules, rigorously validated to support individualized therapy across diverse patient populations.
Harness Continuous Model Improvement and Retraining
A cornerstone of our platform, InsightRX Continuous Learning process retrains models on real-world outcomes, improving predictive accuracy over time. This framework helps keep your pharmacy practice current, reliable, and clinically relevant.
Maximize therapeutic success with precision medicine.
