Customer Success and Support Services

Ensure Success with Expert Clinical and Technical Support 

InsightRX is the only precision dosing platform backed by in-house clinical pharmacists and 24/7 technical support. From protocol development to go-live and beyond, we deliver implementation, training, and education fully-aligned with your clinical practice.

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"In the pharmacy, when trying to implement a new platform, you really need someone from the vendor side who speaks your same language — and InsightRX gave us that support."

– Julie Giddens, PharmD, BCIDP
OSF Healthcare

Comprehensive Customer Success and Support Services

Ensuring every step of your journey is fully-supported by clinicians and scientists

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your-trusted-clinical-partner

Your trusted clinical partner, every step of the way

In-house clinical pharmacists become an extension of your team — providing expert guidance tailored to your unique workflows and patient needs. From collaborative protocol development to live training and ongoing consults, specialists are here to ensure your success beyond just software.

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Onboarding designed for confidence and speed

Adopting new technology shouldn’t slow you down. We deliver a comprehensive onboarding experience — including tailored training sessions, competency checks, and easily accessible resources — so your team feels confident and empowered from day one.

deployment-at-lightning-speed
customer-success-puts-your-team-first
customer-success-puts-your-team-first

Customer support that puts your team first

InsightRX is your strategic partner, delivering 24/7 technical support alongside expert clinical direction — all aligned with your patient goals. Our teams work closely with yours to anticipate issues and optimize system performance throughout.

Additional Information

Learn more about our products and services:

Utilize the Gold-Standard in Bayesian MIPD

Individualize therapy with Bayesian dosing support that adapts to each patient. InsightRX Nova clinical decision software helps you personalize doses at the point of care, reaching therapeutic targets faster and helping clinicians proactively reduce adverse drug events.

Leverage Fully-Validated Drug Modules

Enhance dosing precision with InsightRX’s extensive library of pharmacokinetic and pharmacodynamic drug modules, rigorously validated to support individualized therapy across diverse patient populations.

Harness Continuous Model Improvement and Retraining

A cornerstone of our platform, InsightRX Continuous Learning process retrains models on real-world outcomes, improving predictive accuracy over time. This framework helps keep your pharmacy practice current, reliable, and clinically relevant.