Customer Success & Support Services

Ensure Success with Expert Clinical and Technical Support

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InsightRX is the only precision dosing platform backed by in-house clinical pharmacists and 24/7 technical support

The biggest strengths of InsightRX are accessibility and communication. I have never had an issue with getting ahold of someone for help or with bringing up recommendations, comments, or concerns. The vendor is very user-friendly across the board operationally or clinically.

- KLAS Spotlight Report, Pharmacy Analyst/Coordinator

Your trusted clinical partner, every step of the way

In-house clinical pharmacists become an extension of your team — providing expert guidance tailored to your unique workflows and patient needs. From collaborative protocol development to live training and ongoing consults, specialists are here to ensure your success beyond just software.

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Onboarding designed for confidence and speed

Adopting new technology shouldn’t slow you down. We deliver a comprehensive onboarding experience — including tailored training sessions, competency checks, and easily accessible resources — so your team feels confident and empowered from day one.

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Customer support that puts your team first

InsightRX is your strategic partner, delivering expert clinical perspective in alongside 24/7 technical support — all aligned with your patient goals. Our teams work closely with yours to anticipate issues and help your team optimize your patient care.

customer-success-puts-your-team-first

The system dropped our rate of kidney injury for patients on certain antibiotics. Our estimate is that the system ultimately saves us hundreds of thousands of dollars a year, and that may change more as we use it more.

- KLAS Spotlight Report, Pharmacy Manager

Case Study

InsightRX’s Bayesian precision dosing platform enabled three leading health systems to transition from trough-based to AUC-guided vancomycin dosing, driving consistent gains in PK target attainment, AKI reduction, and time-to-target performance.
44.0% Increase in PK target attainment from baseline
Read the case study

Additional Information

Learn more about our products and services:

Utilize the Gold-Standard in Bayesian MIPD

Individualize therapy with Bayesian dosing support that adapts to each patient. InsightRX Nova clinical decision software helps you personalize doses at the point of care, reaching therapeutic targets faster and helping clinicians proactively reduce adverse drug events.

Leverage Fully-Validated Drug Modules

Enhance dosing precision with InsightRX’s extensive library of pharmacokinetic and pharmacodynamic drug modules, rigorously validated to support individualized therapy across diverse patient populations.

Harness Continuous Model Improvement and Retraining

A cornerstone of our platform, InsightRX Continuous Learning process retrains models on real-world outcomes, improving predictive accuracy over time. This framework helps keep your pharmacy practice current, reliable, and clinically relevant.

Maximize therapeutic success with precision medicine.

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